What to do when writing a review:

  • Write using readable and understandable language. Mind your grammar and spelling. Reviews in English are allowed. When you write in a local dialect, make sure that readers from another region are also able to understand it.
  • Explain your given grades. Just a bit of text that says 'nice' or 'never again' is not sufficient explanation. We expect you to at least explain why the food and anything related was good or not.
  • Make sure that your grades correspond with what you wrote.
  • Use the same name and email address when writing multiple reviews for a restaurant. It will be clear for everybody that the reviews are from the same person. Whenever we receive multiple reviews from one person for a restaurant, we will only show the latest.

What not to do when writing a review

  • Writing your review in all caps.
  • Conveying changes or asking questions about the restaurant. Use the contact form for this.
  • Writing a review about a restaurant you work (or used to work) for, or a restaurant you are not objective about for any other reason.
  • Mentioning another restaurant. Comparisons made to large franchises (ie. McDonald's) are general enough to be allowed.
  • Using a review to advertise or spam.
  • Claiming you became ill because of the food. This is a very strong accusation and it is almost never verifiable the food is the actual cause.
  • Claiming you found hair, vermin or other objects in the food. We know this can happen, but more often these claims are made by people who want to discredit the restaurant for personal reasons.
  • Discriminating against race, religion, sex, nationality, political preference, physical or mental capabilities.
  • Using unnecessary shocking, offensive or distasteful language.
  • Using Ad hominem arguments or describing the general staff of the restaurant personally.
  • Using a review as a comment to other reviews or to question other reviews. If you want to respond to another review use the comment form on the review page.

Also...

We do allow anonymous reviews, but please use a valid email address. If we doubt the integrity of a review and have no option to contact the writer to verify the validity of a review, then we have no option but to remove the review.

Reliable reviews that comply with these rules can only be removed with the consent of the author. Sometimes a review complies with all but one of the rules. We can decide to assist the author and change the review to comply with all rules.

If a restaurant owner does not agree with a review or he finds a suspicious review, he can contact us us. We will look into the matter. We can ask the author for clarification or we will try to establish contact between the author and the owner of the restaurant.

Restaurant owners can reply in public to a review using the comment form on the review page. A restaurant owner can also reply privately through his restaurant dashboard.

Rating

The rating of a review is a weighted average. Because a restaurant is primarily judged by the quality and price of the food, these categories will weigh heavier in the average.

Eet.nu rating

The eet.nu rating is a numerical summary of the reviews shown. The following statements apply to how this numerical summary is calculated:

  • The restaurant has at least 3 approved reviews.
  • Rejected or otherwise invisible reviews will not be taken into account.
  • The categories in a review will be counted individually (not the weighted average rating).
  • Only the last review of an author for a restaurant will be taken into account.

We calculate a Bayesian weighted average that gives a fairer result when there have not been posted that many reviews for a particular restaurant.

We also take into consideration:

  • The age of the reviews. To keep the grade up-to-date we count younger reviews heavier than older reviews. After one year a review only counts for 1/3 towards the end score. This means the rating of a restaurant can change even if no reviews have been added.
  • Who wrote the review. We check to see if it is a registered user and how many reviews this person has written that have been approved. A review written by a very active member can count up to 2 times as much towards the end result than a review that has been written by an unregistered user.