What to do when writing a review:
- Write normal and readable. Mind your grammar and spelling. Reviews in english are also allowed. When you write in a local dialect, make sure that readers from another region can also understand it.
- Explain your grades. Just the text 'nice' or 'never again' is not enough explanation. We expect you to at least explain why the food was good or not.
- Make sure that your grades correspond with your text.
- Use the same name and email address when writing multiple reviews for a restaurant. It will be clear for everybody that the reviews are from the same person. When we receive multiple reviews from one person for a restaurant, we will only show the latest.
What not to do when writing a review
- Write your review all caps.
- Convey changes or ask questions about the restaurant. Use the contact form for this.
- Write a review about a restaurant you work (or have worked) for or are not objective about for any other reason.
- Mention another restaurant. Comparison to large chains (ie. McDonald's) are general enough to be allowed.
- Use a review as advertisement or spam.
- Claiming you got ill from the food. This is a very heavy accusation and it is almost never verifiable the food is the actual cause.
- Claiming you found hair, vermin or other objects in the food. We know this can happen, but more often these claims are made by people who want to discredit the restaurant for personal reasons.
- Discriminate by race, religion, sex, nationality, political preference, physical or mental capabilities.
- Use unnecessary shocking, offensive or distasteful language.
- Use Ad hominem arguments or describe the general staff of the restaurant personally.
- Use a review as a reaction to other reviews or to question other reviews. If you want to respond to another review use the comment form on the review page.
We do allow anonymous reviews, but please use a valid email address. If we doubt the integrity of a review and have no option to contact the writer to verify the validity of a review, then we have no option but to remove the review.
Reliable reviews that comply with these rules can only be removed with the consent of the author. Sometimes a review complies with all but one of the rules. We can decide to assist the author and change the review to comply with all rules.
If a restaurant owner does not agree with a review or he finds a suspicious review, he can contact us us. We will look into the matter. We can ask the author for clarification or we will try to establish contact between the author and the owner of the restaurant.
Restaurant owners can reply in public to a review using the comment form on the review page. A restaurant owner can also reply privately through his restaurant dashboard.
The rating of a review is a weighted average. Because a restaurant is primarily judged by the quality and price of the food, these categories will weigh heavier in the average.
The eet.nu rating is a numerical summary of the reviews shown. For the calculation the following applies:
- The restaurant has at least 3 approved reviews.
- Rejected or otherwise invisible reviews will not be counted.
- The categories in a review will be counted individually (not the weighted average rating).
- Only the last review of an author for a restaurant will counted.
We calculate a Bayesian weighted average that gives a fairer result when there are not that many reviews for a restaurant.
We also take into consideration:
- The age of the reviews. To keep the grade up-to-date we count younger reviews heavier than older reviews. After one year a review only count for 1/3 towards the end result. This means the rating of a restaurant can change even if no reviews have been added.
- Who wrote the review. We check to see if it is a registered user and how many reviews this person has written that have been approved. A review written by a very active member can count up to 2 times as much towards the end result than a review that has been written by an unregistered user.